February 2015 - Brilliance of the Seas to Caribbean - Western
Cruise never happened. We understand it was circumstances beyond
royal Caribbean control, however, it entailed many extra expenses and still no confirmation of how our refund would be handled other than we were to receive a full refund. The complete amount of the charges to my account amounted to almost $3,000.00 and so far my account has been credited with $461.00 which doesn't even cover the price of one person and I paid for 5.
Not only disappointed about the cruise not sailing but even more discouraged about how the matter is being handled.
Mary L McGinley
*** Edited 3/26/15 by Community Manager to Remove Personal Information ***