April 2016 - Freedom of the Seas to Caribbean - Eastern
It seemed like everywhere you went, something was being added to your bill. Gratuities are automatically added on, which is not told to you until after the cruise is booked and yet there were additional gratuities on every drink that was bought. I believe that the cruise industry should have to be like the airlines are now, the price quoted on the web should include the port fees, taxes and the gratuities to actually see what you will have to pay.
The excursions that we chose were very good, however one excursion that we wanted to do because it was advertised on the tv in the rooms on the ship turned out to not exist on the advertised island. Items that were supposed to be included on another of our excursions, also were not included.
Ship rules state that no drinks, other than 2 bottles of wine per cabin, were allowed to be brought onto the ship, and we followed those rules, but yet we saw people bringing on cases of water and soda. This wouldn't have been a big deal, but for the fact that to buy a case of water on the ship was $69! That is almost $6 per bottle! Photographers were everywhere and they did take some nice pictures, but those were $24 each. I am sure that they would sell a lot more pictures if the prices were more reasonable.
On the positive side, the staff on the ship were outstanding. We had excellent service from our cabin attendant and all of the wait staff in our restaurant.
We were also celebrating my granddaughters 13th birthday on the cruise and we made arrangements to take her to one of the specialty restaurants on the ship and made prior arrangement to have a piece of cake as part of the celebration. Dinner came and went, and no mention was made at all. We then went to our normal restaurant the next evening and again planned ahead for some special consideration for her, and that also did not happen. As we left the restaurant, we questioned the hostess, who saw that it was requested. She was apologetic, but it was too late then.
I don't believe I would cruise again on this line.