January 2015 - Brilliance of the Seas to Caribbean - Western
We have cruised 9 times over the last 20 years on 5 different cruise lines. I must say that cruising on Royal Caribbean is not what we have experienced in the past. We were most disappointed in the lack of service on the ship and the decline in the availability of drink and food. When we first started cruising it seemed like every time you turned around there was a server offering you a drink "Bahama Mama", now you see know one. It's very aggravating when your laying in the sun and you have to constantly get up to get something to drink. That was always one of the highlights on the ship. Now, in order to get a drink you must visit a bar to order it, which is very aggravating when your trying to relax. The lack of food on the ship was also disappointing, It states that there is food available 24 hours, but this is not true. There was a very small cafe in the Solarium open until 2:00 a.m. and if you decided to order room service you were asleep by the time they would bring it to you, and at a $fee$. We waited 1 1/2 hours for our food...RIDICULOUS!!! They were also out of many choices on the menu, which they didn't have much to choose from to began with. All the fun highlights GONE!
The crew on the ship was courteous except for one pit boss in the casino. My son, almost 18, was watching the blackjack table for about 5 min. and instead of approaching him calmly he yelled at him across the casino to "GET OUT"!!! I understand he was not yet 18 and he should not have been there, but to embarrass him in that manner was totally unacceptable. It ruined his entire cruise, not to mention he never wants to cruise again. The crew used to be extremely friendly, working for there money/tips at the end of the cruise. Now, it seems they could care less. Very Sad!
None of this has been our experience on our past Princess and Celebrity cruises. Not sure that we will be cruising with Royal Caribbean again.