October 2016 - MSC Divina to Caribbean - Eastern
Due to Hurricane Matthew I was unable to travel to get the cruise. The whole eastern seaboard was hit very hard by the storm. Road was close and trains and plane was not traveling. But the saddess thing was that the Cruiseline or the agent even try to help. My wife and I was told to get there the best way we know how and those was the exact words. Sad, no refund or at least say Mr. and Mrs. Johnson we can see if we can get you on a later cruise in the future. There was nothing, customer service was very bad, the Cruise Line customer service was very bad. They do not care about the customer, it is all about how much we can rip off the customer.