November 2014 - Norwegian Star to Panama Canal, Central America
Extremely friendly staff, very accommodating. Excellent entertainment. Very organized getting on and off the ship at ports. Food was ok, some good some bad. Typical cruise ship food. Plenty of choices and the dining rooms were very nice. We paid extra for the Asian (not good at all), the Italian (about the same as the Aqua so not worth the extra money) and the French (excellent). Alcohol was very expensive but that seems normal on cruise ships. The ship needs to be refurbished but I think that is in the future plans.
Our main complaint was the seating out on the decks. There were plenty of lounge chairs around the pool in the sun but we like to sit in the shade, read and people watch and there were just a spattering of shaded lounge and regular chairs. And those would be reserved with towels early in the morning and stay occupied and/or reserved all day even though you weren't supposed to reserve them. The staff did nothing about this when we complained. For us it ruined the trip because it took away our favorite cruise activity. By the way, there was plenty of empty room to put these chairs.
For this reason we probably will not book with Norwegian again which makes me sad because overall it was a nice ship and we loved the staff and entertainment.