April 2014 - Norwegian Getaway to Caribbean - Eastern
I will leave you with a copy of my final email to Norweigen Cruise Lines after now having an additional $2500 on my credit card that I shouldnt. If I did anything even close to what they have done to my clients, I would have been arrested.
I wanted to send one final email as a Christian woman I am leaving this in Gods hands now but I will make a few last remarks. Understanding my disappointment as you stated in your email doesn't make up for the fact that I was lied to and the vacation I booked was falsely advertised. Yes I did contact the cruise consultant after I got on board and went to purchase the package as he advised me to do and was told It wasn't available due to spring break and yes he repeated the same thing I was just told. Disappointment isn't the proper word for this situation and for you to back your employee who did such a low and deceitful thing shocks me I have to tell you especially since you wouldn't even listen to me when I told you he laughed at me because it wasn't in his notes (Red Flag for me). I have a question for you Yvonne if you went to purchase a car and that car was $10,000.00 and the sales men said it gets 20 miles to the gallon, you sign for it and wait for them to get it ready with excitement that you get to pull off the lot in a new car. They pull the car around you get in it and before you pull off the lot you read the manual and find out it actually only gets 5 miles to the gallon so you go in and they tell you oh sorry for that but hey if you only go to the store and back each day you will be fine, gas wont cost you any more, would this be ok for you? No because you want to do more then just go to the store each day don't you especially on your days off, besides who are they to tell you how you should drive your car right!! So now do you think the dealership needs to make this situation right or is it ok that the sales man lied to you in order to get a sale and the dealership is ok with this to? Signage posted inside and outside the arcade as you state, this is all well and good if I had been inside the arcade. Why isn't this posted in our state rooms on the bathroom wall some place that a parent especially one on there first cruise would be able to see it and do something to prevent such a thing from happening. My children are minors they have no authority or authorization from us to use our credit cards and for you to be ok with this happening once again is deceitful and shocking. I am not sure if you have children Yvonne but the arcades now use cards and what happens is we go in with the kids we put $20.00 on the card and when it runs out they are done. Hooking a credit card up to a card would never happen nor is there any arcade around that even gives that as an option so why would I have had the slightest bit of an idea that your cruise line would have allowed minors to charge on a credit card they are not authorized to use. Furthermore alerting someone of a $300.00 charge in a day from the arcade I do hope this is a joke, but with the pattern of deceit and praying on people who are new to cruises that your company clearly uses this absurd rule I don't find shocking at this point. You stated in your email that you we are unable to honor my request for an adjustment or refund of these charges. I never asked for a refund nor an adjustment what I did was ask for you as a representative of Norweigen Cruise lines to make this situation right after all the deceit and lies have now cost us. If you recall our exact conversation when you said "so what is it that you want" and I stated I am not sure what it is you mean you then told me "well the cruise line will not credit you back anything you spent on the ship". This is the point I said to you well why would you even ask me how much I wanted back and in the same breath tell me I wouldn't get anything. This was when I realized you were not listening to a thing I said and you were just doing your job of dodging and weaving the truth that I am sure you already know, your company is dishonest and they do it in such a way that they wont face criminal charges. The best is now you add insult to injury by offering us something you know we wont use. You want us to now spend more money with you company in order to get a $200 on board credit that probable wouldn't be there when we got on board anyway. Norwegen Cruise lines is a big company you could have made this situation right in a heart beat and not taken a financial hit at all. Instead you hurt us so bad financially that it will take us months to pay this off not including the finance charges we are now going to have to pay to. This could have been the best trip I had ever been on in my life and I can not with any ounce of my being tell anyone to use your Cruise Line because I would never be able to live with myself when this happened to them. I will use every avenue I have available to me (social media, print, teachers union, Patrolmens Benevolent Association, Christian Ministries, the CrossFit organization to name a few) so I can get this information out about your company in hopes to save other families from going through the same horrific ordeal that we are going through.