May 2015 - Zaandam to Alaska - Gulf of Alaska
Although I had an exceptional vacation, and would recommend the Zaandam for it's excellent voyage itinerary, more intimate size, tasteful cuisine and nicely appointed rooms and public areas; the cruise was not without faults. Although as individuals I believe the 'international' staff tried to be professional, pleasant and accommodating, the (more than one incidence) language barrier made for less than expected experiences. Some of the 'classes' were very poorly presented, either because presenters were ill prepared or could not articulate (why put a staff member in that position?) It was also quite noticeable that if a mere question was asked concerning an off ship detail that was not Holland related, the staff suddenly had no knowledge to share. Word of wisdom, be sure to check your statement for errors the last night on the ship - the line at the service counter was quite long and sometimes 'vocal'.