February 2015 - Costa Luminosa to Caribbean
The cruise line was terrible in the way we and other guests were treated. Tours were arbitrarily canceled, important information for passengers was not clearly presented and the attitude of those at the management level was condescending and unappreciated. The communication skills of middle management was below our expectations. The overall entertainment quality on board ship was mediocre at best. However, the efforts of the wait staff and cabin attendants were very much appreciated.