May 2016 - 7 Night Western Caribbean (Miami Roundtrip) Cruise on Norwegian Getaway
We book with
On 2016/2/9 and Pay
cruise itinerary;7night Western Caribbean(Miami roundtrip)
cruise line/ship: Norwegian Cruise Line- Norwegian Getaway
Stateroom :16128(Accessible Room)the Haven suit
When we checked in on 04/28/2016 they gave us state room:15126 even though we reserved room 16128.
After complaining 5/1/2016 wait for 2-3 hours, they gave us the down-graded State room: 13106(Accessible Room) saying we canceled the reservation once even though that never happened.
they give onboard credit $25/state room by SKYMILES
The concierge never gave a valid reason on why our reservation was changed.
finally they give additional $342.82 onboard credit, but we are not satisfied with that arrangement.