August 2016 - 8 Night Eastern Caribbean (New York Roundtrip) Cruise on Carnival Sunshine
Our Family of 5 booked this cruise two months before the departure date, and our room was one of three left on deck one, at the time being a Platinum member I just new we would get upgraded, to a nicer location than what we had, At the time of booking we were told by the carnival rep to call back frequently to see if there were any other rooms available for (5) people, as there were none at the time of booking, we called twice a week until the day of departure, nothing was available and we were told at that time to board and ask the customer service desk, what they can do for us. we did, and was also told at the desk "awww" that Carnival had employee service people working on board and all of the rooms were being used by their employees, so we would have to stay in our reserved room. That wasn't what I had in mind, being a platinum member, but ok we worked with it. Being past carnival cruisers we just new we could overlook the room and still have a wonderful time.
The ship is indeed beautiful but so many of the wonderful things about carnival was taken away and or up charged, for no apparent reason. Charging $2.00 for a cup of tea after dinner is ridicules, having no dish in our bathroom of dental freebee's ie tooth paste, or mouth-wash, was disappointing, as well as scaling way down on the variety of food in the dining room, passing off a gourmet dinner in the dining room with fried chicken, that was way way over cooked, and it almost felt like a frozen from a box piece of weaver chicken, is un-acceptable, filet mignon that you couldn't even tell was a meat product, it looked like a piece of already chewed overcooked slab of fat and grizzle, served on my plate for dinner un-acceptable, offering tofu as a main course dinner option and overcooking just about everything that came on a plate and served for me and my family's dinner, is completely, un-acceptable, the service at our table was awful, and we were at most times leaving close to last out of the dining-room because of the poor service, it was terribly slow, our waiter was very un-attentive at times and seemed to care more about the larger tables that our 5 person table, Shame on you Carnival. what happened to having three different people taking care of your dining table at dinner? we felt that we were almost forced to pay the up charge for hopefully a better meal, we kept the faith, hoping and praying that tomorrow's dinner would be better than the night before, but that never happened for us, night after night a disappointing meal, i was almost embarrassed because i was the one that wanted to cruise again with carnival, my husband didn't.
So between the nickel and dimming everywhere around us and the disappointing meals on this cruise it has completely pushed my husband and i over the edge and after so many years of cruising with Carnival we will now look at other cruise lines for our future vacations.
Wise up Carnival and stop being so cheap with your guests that work all year for their one week vacation, and spoil your guests, like you use to.