February 2014 - Celebrity Eclipse to Caribbean - Southern
I really need someone to help me We had a marvelous time on our 14 day cruise untill we found out that the cruise line was takng money out of our account way before the end of the cruise The lady told us that they were just verifying the money was there. We had $2,,000 being deposited to our credit acccount and we knew that was plenty. They took $401.00 out of our credit card and then at the end they called me down to the desk and I paid them another $528.00.
Our cruise was magnificent and I am the one that talkes our friends and family only to go on Celebrity Cruise because all 3 times I have been treated like royalty. Do I have to have my credit card commpany dispute the $401.00 they took out at the beginnikng of our cruise We know we did not spend $l,000 on the ship and we also had $100 on board credit... I just seen that we were charged double for more than half of our charges.
Please check into this for us We are so upset and never ever planned on the cruise taking money out of our credit card before the end.
The lady told us they were just verifying the money was in there but the credit union has 17 charges off the ship that had already been taken off and we still owed $528..00.
Please help us on these transactions We have all the paperrs to verify waht was taken out by you with our credit union and mh paynent to you out of our deebit card for $528.,00
Any consideration you can give us on this situation willl be greatly appreciateed. Your answer to our questios hase to be resolved because our credit union has advised us to dispute the 17 chaarges you took out pus $528.00 We are no drinkers... We had one drink every night after the show before our group called it s niight;