December 2015 - Norwegian Epic to Europe - Western Mediterranean
The ship was awesome, food was fair and staff was ok (some great, others were sad). My issues were that I was now "obligated" to pay gratuities (or service fees....whatever they wish to call the fees) based on NCL's formula and new rate of $13.50 per day/per person. And I had no idea they wouldn't adjust this on the ship anymore (must send in a form and wait two weeks to get a refund). I prefer to provide such gratuities on MY OWN terms. To make matters worse they charged me twice for my room...so, now I have over $400 held up days before Christmas! In addition, $8.95 for room service at any time of day?? NCL has gotten ridiculously greedy and I think I've sailed my final trip with them. By the way, I've called twice and waited over 30 minutes for nothing- guess I'm not the only pissed customer!