May 2014 - Carnival Ecstasy to Caribbean - Western
This cruise was a last minute decision and while not my fav cruise line, the price and timing were great. I was incredibly impressed with the efficiency in helping me get my disabled husband checked in and on board. Our carpet was wet and they were VERY responsive in getting a large floor drying fan to us - though not ideal. However we discovered it a leaky shower that was causing it so they put us in another stateroom. No leak, but no hot water. Again, once contacted they immediately had someone check it out and fix it. I did think something more than a $19 credit was due us though. My husband became ill and we had to cancel our excursion. They were very helpful on that and it only cost us $25 total to cancel which was better than i expected. We ended up seeing the ships doc and the clinic was very kind, efficient and were able to help him. Surprisingly it cost the same or less had we gone to an urgent care center. We only ate in the dining room and food started out good, service wonderful. By day 3 food edible, service ok if you got their attention. By the end both were poor. Throughout the ship if you asked for anything, they were incredibly responsive. Anticipating needs, not so much. But overall it was a good value and we enjoyed it. Just needed some fine tuning.