December 2013 - Carnival Breeze to Caribbean
I have not even boarded the ship and am disgusted with Carnival.
I reserved my December 29, 2013 cruise in September and paid the deposit. On the phone, with the reservation agent, I am absolutely CERTAIN that I booked our family of 5 in 2 different rooms that were a few rooms apart. Who would put 5 people in a single cabin?? (2 of them being 17 and 15).
While on the phone with the reservation agent in September, and comparing this Carnival Cruise to the NOrwegian Cruise we were considering, I distinctly remember looking at the ship floor plan with my wife; discussing the proximity to the elevator with the agent; and agreeing to a 2 CABIN purchase on Carnival which was several thousand dollars cheaper than Norwegian. I should have spent the money!!!
I am guilty in that I did NOT look at my confirmation emails until the week leading up to the cruise where I was confirmed in a single cabin. I take responsibility for this, and I am guilty for trusting too much. However, when I make a purchase with a reputable company, i.e. NORDSTROM, BUCKLE, etc, and I am told "just bring it back if you don't like it", or "you can even return without a receipt, no questions asked", I take the sales associate at face value. I am convinced that this guy knew exactly what he was doing, and probably got a nice commission check for selling me this SHAM deal. It was classic bait and switch, and when I described it to Carnival management, they simply did NOT care and blamed it on me.
After over an hour of sitting on hold and escalating the issue, they finally managed to find me an interior room on a different floor. My wife and I can't be that far away from our kids, so this fix was NOT acceptable.
At this point, I simply asked them to do the right thing. I told them that I don't want to excercise the 110% guarantee. I don't want to put my kids on a plane at the first port and fly home. The cost to Carnival of purchasing these flights would exceed the cost of the cruise, but they don't care because they know I am stuck. Who would leave?? How do you do this to your kids?? So the 110% guarantee is a joke but unformately, out of spite, i am pretty certain that we will in fact exercise it.
** Carnival does not care. I was lied to by their reservation agent, and they simply don't care. After over an hour, they reluctantly found me some interior cabin on some obscure floor, but this isn't what I purchased either. BAIT and SWITCH is how Carnival fills its ships.
** the 110% guarantee is a JOKE!! Read the fine print. No parents would ever exercise this guarantee while on vacation with their kids unless they are pushed to the brink like me.
RUN WHILE YOU CAN. SPend some more money and deal witha company that cares!!