September 2016 - Celebrity Reflection to Europe - Mediterranean
The cruise itself lacked nothing really. The ports were outstanding as was the food and dining service. The stateroom was always kept beautifully. We had special difficulties that stemmed from our sadly having missed our flight to Rome and consequently the first two nights of the cruise. Trying to board the ship in Santorini was extremely difficult because of misinformation and communication failures on the part of the Celebrity administration as to exactly where and how to board. Once on board we were completely ignored. Halfway through the cruise I reminded the room attendant that the concierge class was entitled to certain amenities that we were not receiving. I guess no one had informed him. Our anniversary, noted in our passenger information, was totally overlooked.
I believe there needs to be a much better way for Celebrity to communicate with unfortunate people who miss the embarkation through no fault of their own, and once aboard, a special effort should be made to welcome them. Frankly, we found it shocking.