December 2014 - Brilliance of the Seas to Caribbean - Western
The ship was very clean and most of the staff was very friendly and obliging. The rooms were well kept, and the room steward was excellent.
The dinners in the main dining room left much to be desired. The food generally, was mediocre. The wait staff did their best. However, the matre'ds were all horrible....not at all helpful. We tried 5 times to get information on "My Time dining" and were sent up/down/all around but no help, and also, they were quite rude.
We have always enjoyed Royal Caribbean cruises, and this is the first time we have ever had less than 5 star experience.