March 2015 - Celebrity Constellation to Caribbean - Western
I've heard the Celebrity Fleets to be superior than the others, but don't be misinformed. Although, we had a great time the service and food was mediocre. When I explained this to a loyal Celebrity cruiser, she commented that it was probably because we were on a smaller ship and not cruising the mega ships. I would think that the training and service would be the same, and maybe she is right. But ice machines running out of ice and/or not working at all, food stations closed on Deck 10 (pool area) until 5:00pm not appreciated at all when I have kids in the pool and we had late dining (8:30 pm). I was redirected to Deck 5 for a snack if I wanted to wait in a long line. My waiter was slow and had attitude. He scuffled with his assistant waiter with our kids in ear shot of his bickering. No quick refills either. Staff yelled at passengers in Oceanview café. Spending time with my family is always a fun time and these things wouldn't deter us from going on Celebrity again but I am informed now and will not expect the service I have received from Crystal Serenity, which lived up to its 6 star rating. I will put them in the same category as Carnival or Norwegian for service but not for its value.