May 2016 - Empress of the Seas to Caribbean - Western
Show in the cruise is excellent , overall you have the improve the server of the cruise..
Improve the planning better before to start the cruise.
1. Baggage organization from port to the cabin.
2. Maintenance of the room , Air condition very poor on back cabin, need to improve a soon as possible.
3. Customer Service and direct communication with the guest is needed.
4. Starlight Restaurant setup table organization and the line for eat need to be improve.