October 2015 - Norwegian Star to Caribbean - Western
It all started at the embarkation port when we had to wait for 11 hours for a spare part to fix the ship, followed by a rocky sailing night because the captain had to make up for the lost time. Yet nobody from the crew saw it fit to apologize or even recognize the incident. I also had to wait for my checked luggage to arrive late to the cabin and only after I had to endure the rudeness of the desk staff. My birthday cake never arrived and nobody even realized that or apologized for it. Most waiters (except in the specialty dining restaurants were not trained or knew what a black label drink was. To make a long story short, the cruise staff was highly disorganized and some bordering on incompetence. Disembarking was another painful experience due to the lack of organization and care about the passengers.