December 2013 - Norwegian Breakaway to Caribbean - Bahamas
The interior of the ship is beautiful. My husband and I are avid cruisers.....but because it is a new ship with NCL we thought the service would have improved from our other 2 sailings with them. This ship is very large, they have one large dinning room and 2 smaller "free" dinning options. There is always a wait because these dinning rooms are def not large enough to accomadate that many people. This ship is so big you have to made reservations for the night time entertainment. Just awful....
We have sailed NCL twice before. NCL is the worst cruise line when it comes to customer serivce. Their teams are so very over worked that most of them seem tired all the time. NCL never ever has enough staff to maintain all the public areas or cabins. Most of the time the tables at the buffet are left with dirty plates, one afternoon after lunch I cleaned the dirty dishes so someone else was able to sit and eat, now that is not a big deal if this was no apart of the cruising expierence. No forks and napkins were around, they were hard to find. It is not the staff's fault...NCL is directly to blame!
We said it before and now it is certain, we will never ever sail with this cruise line again.