From the moment we were greeted at the airport by Mary to the very end of the trip, we were treated to high-end warmth, service, and excellence. Room butler was charming and helpful; room attendant was friendly and thorough; wait staff was efficient....and friendly. The ship was spit spot clean and shiny. Food was fantastic. The only drawback had nothing to do with the ship...the weather was rough, windy wet and cold. Good thing we had a elegant ship in which to ride. We will definitely return.