December 2015 - Norwegian Jade to Caribbean - Western
Service was the worst. It took 3.5 hours to get through dinner. After complaining we made it through dinner in 2.5 hours, not much better. Very rude and unhelpful staff. The food in the main dinning room was pretty good, although the buffet I could do without. The Jasmine the food is very bland and it took 3 hours. Never had such bad service on a cruise before! Every order was messed up. How difficult is it to bring an order of wings and not mess it up?? The cabin was fine. The guy that cleaned ours did the basic job, so I won't complain about that but certainly nothing special. Public restrooms were dirty and didn't have TP. The pools were packed. 15 kids (all under the age of 10) in a hottub that was designated as adults only! This was my 3rd time on the Jade and nothing like the other two times. It appeared to be a new staff that was all still in training.