linda126
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Joined: 12/29/2015
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linda126's Past Cruises

Norwegian Jade

December 2015 - Norwegian Jade to Caribbean - Western

worst cruise ever!

Service was the worst. It took 3.5 hours to get through dinner. After complaining we made it through dinner in 2.5 hours, not much better. Very rude and unhelpful staff. The food in the main dinning room was pretty good, although the buffet I could do without.  The Jasmine the  food is very bland and it took 3 hours.  Never had such bad service on a cruise before!  Every order was messed up. How difficult is it to bring an order of wings and not mess it up?? The cabin was fine. The guy that cleaned ours did the basic job, so I won't complain about that but certainly nothing special. Public restrooms were dirty and didn't have TP. The pools were packed. 15 kids (all under the age of 10) in a hottub that was designated as adults only! This was my 3rd time on the Jade and nothing like the other two times. It appeared to be a new staff that was all still in training.

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linda126's Tips

Norwegian Jade Norwegian Jade - Check your bill. We had to go back to the service desk 4 times to get our bill straight. We had the ultimate drink package, yet got charged for every single drink. Coffee and water are also not included on the drink package. Can grasp how I can order a $15.00 glass of whiskey, but I can't water.

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received a helpful vote on their Norwegian Jade cruise review - worst cruise ever!

reviewed their Caribbean - Western cruise on Norwegian Jade and gave it 1 star!

added Dec 19, 2015 cruise on Norwegian Jade to their profile.

shared a quick tip for Norwegian Jade"Check your bill. We had to go back to the service desk 4 times to get our bill straight. We had the ultimate drink package, yet got charged for every single drink. Coffee and water are also not included on the drink package. Can grasp how I can order a $15.00 glass of whiskey, but I can't water."