March 2016 - Norwegian Dawn to Caribbean - Western
Customer Service was a joke! Over an hour the first day with talking to 4 people which each said they had no authority to help and we would have to let the home office now. We had a person die in the cabin across from us and the security was not helpful. Security staff lied about trying to get into our cabin. Food service was extremely SLOW. Some food staff were rude.
The only good part was the cruise director and his staff.