July 2014 - Crown Princess to Alaska - Gulf of Alaska
Almost 3 hour wait in Vancouver before processing thru Crown Princess to board ship. Was not greeted with friendly personnel; seemed tired and exasperated. Cabin and cabin steward was good. Food was not up to par with other cruise lines that we had experienced. Medical emergency was difficult to handle to get transportation back home; Monica handled getting the doctor's appointment but left us to find our way to the appointment. Walked for 30 minutes in the wind and rain to down town Juneau, AK and could not get a taxi cab to take us as only two passengers. Multiple cruise ships were in town and they wanted the larger groups. Finally caught a woman cab driver coming out of a restaurant and begged her to take us to the doctor's appointment which was miles out of town in a residential area. She had sympathy and called her dispatcher to get someone else to take her pickup while she took us. Meanwhile we say a white Princess van pass us twice during this search but would not stop. VERY BAD EXPERIENCE and still continuing since I had to return home and now can not get the Cruises Only agent or Princess to split out the cost of the cruise from the 3-day land tour to be able to claim on the Vacation Protection policy that Cruises Only sold us. We cancelled the 3-day land tour 3-days prior to the start of the land tour but we get NO COOPERATION. This was our seventeenth cruise but first with Princess; we will not be making a second cruise with Princess!