November 2015 - Carnival Splendor to Caribbean - Western
On arrival day, after lunch we decided to check out the casino. Every toilet in the ladies room had not been flushed and the floor was flooded. On day 2 the shower in our stateroom overflowed. Also on day 2 the stopper in our sink broke and we had trouble reaching the Cabin steward and guest services. On day three our tv remote stopped working. All of these things were fixed but they were still annoying and took time from our vacation. We were given exactly 2 bars of soap for the two of us to use all week.
We travelled with good friends of ours and it was my best friend's 60th birthday on November 7th. Before I left I ordered and paid for the birthday decorations with cookies package and also chocolate covered strawberries. I waited all day. Nothing. Finally at 8 pm our cabin steward phoned someone for me and after getting the information she told me that it had been done. I said I am standing in her room with the cabin steward and no, nothing has been done at which time she changed her story stating that my credit card had cancelled the order. I knew this was impossible. I had printed out my receipt and had it with me. I was told to speak to the lady in the candy store. I went there with my receipt in hand and that lady called the same lady that I had already spoken to and repeated her second story, that my credit card had cancelled my order. No one wanted to help. My best friend's milestone 60th birthday surprise was a bust. It was the only gift I had for her but no one on Carnival cared. What would it have hurt them to take the chance that I was telling the truth and went ahead and decorated the room and delivered the cookies and strawberries? I checked my credit card as soon as I got home and I was in fact charged for everything I ordered. I tend to believe that the first story I was told was true. It was done but not in the correct room. So now I have lost over $50.00 to Carnival.
In in the dining room I was given a drinking glass with something green stuck to the side of it and I was given a cereal spoon that had food stuck to the bottom in the Lido Room.
To to top it off, my good friends ordered room service several evenings. The last time they ordered they received a call from room service asking if they wanted to increase the tip they originally gave. Really? All gratuities were included but we all were nice enough to give extra and then they are going to call and ask for more? It was very rude. No more Carnival for us. This was our first and last experience. Let us not forget that word of mouth can be your best or worst advertisement.