May 2016 - MSC Divina to Caribbean - Eastern
This was absolutely a beautiful ship. The crystal staircases were mesmerizing. The crew and staff were very friendly and the shows were top notch. The only reason I'm giving 4 stars is the flooding on our balcony whenever it rained. We would get almost 2 inches of water due to blocked drains. Then the drain grates would be floating over to our balcony from the next cabin. Our steward was aware but nothing was done. Maybe not much could be done at the time.
Also the dining room food was okay, not great. I have had better. I feel the servers could have stayed on top of keeping our water glasses full as well.
Also, it appears our credit card wasn't registered on the ship. Never heard of our sign and sail card had a limit. We had to go to guest services to understand their policy. She explained that they allow up to $300 limit and we would need to make a deposit or register credit card to continue any further purchases. Any other cruise line, that's handled at time of boarding when we receive our sign and sail cards or at time of online registration which was not there. Fortunately we got the problem resolved. With all said we had a great time and would sail with MSC again.