April 2016 - 7 Night Western Caribbean (Miami Roundtrip) Cruise on Norwegian Getaway
Room service: Best you could ask for. Cordial, quick, efficient, and pleasant to hold a conversation with (our room service was conducted by a lovely lady named Jacyntha, from St. Lucian).
Food (and the service): Best you could ask for - literally. We found that the "unassigned" tables didn't bother us at all, but even then by the 3rd night we took a special liking to a man named Stephen from the Philippines so we requested his service for the remainder of our cruise. No one had a problem with it. We ate anywhere from 6pm-8pm and we never waited for his section to open.
Pools: I bring this up only because of previous experience with other cruise lines, but the top deck layout needs to be altered. There was only 1 adult pool, and it was very small. The other pool was for children with all kinds of hoses and jets and whatnot, so that was fine - but for four guys in their 20's, it wasn't used obviously. The rest of the deck was made up of 4 giant water slides, which are fun for like 2 or 3 runs and that's about it. There was a large ropes course up top as well, but half of our week it was shutdown because of too much wind. Other than the 4 Jacuzzis (which were SUPPOSED to be for adults only...) the times when we were at sea all day felt rather unsatisfying. Need more and or larger pools.
Other than that, our time was wonderful. The activities might need some updating too, we found ourselves alone in our age group and many of the activities are geared towards married couples and older. We made do with what was available and would cruise Norwegian again if we had to, but maybe not this ship.