January 2015 - 7 Night Southern Caribbean (San Juan Roundtrip) Cruise on Celebrity Summit
Not as expected
I booked an Aqua Class Room, which was very nice, but the amenities and treatment I received were not as expected. I would not book this class again. When I booked I distinctly remember reading that I would be allowed one night to have a dinner set up on the deck with friends, for a 7 night cruise. (I can't remember where I read it and its too late now). When I got there, no one seemed to know anything, nor was anyone willing to help me with it. I got a lot of runaround. The message light on my phone was broken and I reported it the first day, but no one fixed it. The whole cruise, I had a blinking red light right next to my head. We were booking our 30th Anniversary for the cruise, and I specified it, but got a "Happy Birthday" note, inviting me to go shopping in the ship shops. The service was just so-so, and I have received better treatment and service on Carnival. I expected more. I suspect the Cruises Only literature on Aqua Class had the misinformation but, like I said, its too late now, and I suspect no one would care anyway. I'm not sure I would use either Cruises Only or Celebrity in the future.