February 2015 - 9 Night Eastern Caribbean (New York Roundtrip) Cruise on Norwegian Gem
Excellent except for noise and vibration level due to Splash Academy directly above us.
We loved our cruise!!!! Our room was beautiful. The view of the ocean from our balcony was majestic. The food was delicious and the service fantastic!! The one and only "fly in the ointment" was the fact that our room 11580 was directly under "Splash Academy". The noise and vibration level was horrible. We did tell the guest relations and they were wonderful. They tried to resolve the situation in several ways. They talked to the operators of "Splash Academy" and the volume of extreme noise subsided a bit. They offered us another room which was not as beautiful as the room we had (we loved our room). They then offered us a complementary dinner at Cagney's Steakhouse which was wonderful. The fact that they took our problem seriously and tried to the best of their ability certainly made us feel that we were important guests to them. Overall, this was a wonderful cruise. Our captain, Lars, was also fantastic!! In closing, the cruise was a wonderful and beautiful experience. We would certainly recommend this vacation to anyone!!!