kroque72

kroque72
Second Mate

Joined: 04/09/2015
2
Cruises
1
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20
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About kroque72



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kroque72's Past Cruises

Norwegian Gem

April 2016 - 10 Night Eastern Caribbean (New York Roundtrip) Cruise on Norwegian Gem

Never Going with NCL again!!

I am a gold member 1 point away from platinum and let me tell you this was the worst out of more than 10 cruises with NCL, 18% gratuity for alcohol had to be paid in advance, I had to pay for room charges for 2 days that I spent in my room sea sick and I ordered soup on one of those days and was charged a separate charge for room service $7.95 over and above the daily charge of $13.50 which was $27.00 per day for both my husband and self we were both sick and never left the room but was told we had to pay regardless. I used the water that was in our cabin and was charged $6.95 but I had unlimited beverage package I guess water was not included!!!!!! Cagney's steak house used to have a set cover charge per person now it is ala cart and it cost over $60.00 per person to eat there! Ridiculous!! Gold members used to get 20% of ALL onboard purchases, not this trip it was only of pictures and item's with NCL's logo!! We used to get a decent size of chocolates, this time we got a sample w/ 4 chocolates inside. O'Sheehan's you used to be able to order food and take it back to your room, this is no longer allowed now you are made to eat it at there, even if there are 50 unattended teenagers hanging out being loud and obnoxious!! Food was not bad but the fact that you have to pay 18% gratuity over and above your daily room charges that used to include tipping in specialty dining venues is ridiculous!! I am done with NCL and the fact that my complaints went un-noticed made it that much worse, will book Royal Carribean or Carnival next trip! They have lost a valuable customer and probably for good this time!!

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Norwegian Gem

March 2015 - 10 Night Eastern Caribbean (New York Roundtrip) Cruise on Norwegian Gem

Never again!!

First and foremost I am a gold latitudes member of NCL therefore I have traveled many times with this fleet, this past trip was absolutely awful! The food was horrible, the servers were miserable as if they didn't want to be there and worst of all BJ's false advertised that I would get a 50 dollar onboard credit that I never received when I called to inquire why? I was told it was due to me not being a rewards member and just a regular member! That information was not conveyed to me before the trip! The ship was clean and nice but food is not the same you used to get lobster one night you don't get it unless you pay and then it's overcooked like eating a rubberband! The chocoholic buffet is no longer they put out a few pieces of chocolate cake and one ice sculpture and expect you to enjoy that! Room Fees 12.95 per person 52 per cabin is highway robbery! You pay enough to get on the damn boat then they sock you for extra and honestly if the service was good I probably wouldn't complain about that, but the service was awful and John in the Java café needs to learn what good customer service skills are! we saw the cruise director twice on an 11 day cruise, not cool, not sure where he was hiding or what he was doing, but he sure wasn't directing!!! I am going to try Holland America I hear they are very good and I am also going to book via cheap , DONE with lies as this happened not once but twice this is not baseball there are not 3 strikes, two and your OUT!

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kroque72's Tips

Norwegian Gem Norwegian Gem - Expect to be overcharged for just about everything on board the ship. Gold member means nothing! As you are treated the same as a silver or bronze member! Cagney's steak house is now ala cart and over priced! If you get the free beverage package it's not free expect to pay 18% gratuity upfront!
Tortola, British Virgin Islands - place looked like a war zone, pier had been hit by a ship it was a mess they were constructing on the island and there were buldozers and holes everywhere it was cordoned off and only a cement walkway that led to a parking lot, also no polce and lots of barters felt extremely unsafe would NEVER GO BACK to this island or would stay on board due to safety concerns
San Juan, Puerto Rico - Great port nice people no issues lot of traffic though careful crossing the street
New York, New York - People at the pier were rude but boarding was kind of quick and easy
Norwegian Gem Norwegian Gem - No cell service and purchasing internet minutes cost a fortune so beware you will have no access to your friends and family until you reach an island and even then it cost a fortune to text or call, better to purchase phone cards ahead of time. Bring a watch the only way to know what time it is.

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received a helpful vote on their Norwegian Gem cruise review - Never Going with NCL again!!

received a helpful vote on their Norwegian Gem cruise review - Never Going with NCL again!!

received a helpful vote on their Norwegian Gem cruise review - Never Going with NCL again!!

received a helpful vote on their Norwegian Gem cruise review - Never Going with NCL again!!

received a helpful vote on their Norwegian Gem cruise review - Never Going with NCL again!!

received a helpful vote on their Norwegian Gem cruise review - Never Going with NCL again!!

received a helpful vote on their Norwegian Gem cruise review - Never Going with NCL again!!

received a helpful vote on their Norwegian Gem cruise review - Never Going with NCL again!!

received a helpful vote on their Norwegian Gem cruise review - Never Going with NCL again!!

received a helpful vote on their Norwegian Gem cruise review - Never Going with NCL again!!