March 2015 - Norwegian Gem to Caribbean - Eastern
First and foremost I am a gold latitudes member of NCL therefore I have traveled many times with this fleet, this past trip was absolutely awful! The food was horrible, the servers were miserable as if they didn't want to be there and worst of all BJ's false advertised that I would get a 50 dollar onboard credit that I never received when I called to inquire why? I was told it was due to me not being a rewards member and just a regular member! That information was not conveyed to me before the trip! The ship was clean and nice but food is not the same you used to get lobster one night you don't get it unless you pay and then it's overcooked like eating a rubberband! The chocoholic buffet is no longer they put out a few pieces of chocolate cake and one ice sculpture and expect you to enjoy that! Room Fees 12.95 per person 52 per cabin is highway robbery! You pay enough to get on the damn boat then they sock you for extra and honestly if the service was good I probably wouldn't complain about that, but the service was awful and John in the Java café needs to learn what good customer service skills are! we saw the cruise director twice on an 11 day cruise, not cool, not sure where he was hiding or what he was doing, but he sure wasn't directing!!! I am going to try Holland America I hear they are very good and I am also going to book via cheap , DONE with lies as this happened not once but twice this is not baseball there are not 3 strikes, two and your OUT!