May 2015 - Ruby Princess to Alaska - Inside Passage
Alaska was absolutely breathtaking, but the ship left much to be desired. There was nothing to do on the ship if you were over 17 and under 65. The activities offered included knitting, afternoon tea and not much other than those types of activities. Everything closed at 10pm, and half the hot tubs and one pool were closed at all times. The shows on the tv in the mini suite were old Love Boat reruns and the movies were at least a year old and were movies we saw on NCL last year. When we arrived on the ship, there was no celebration like we are used to on NCL, and the same goes for when we stopped in port. Princess had nothing going on, but right across the port NCL had dancers, music and jugglers as people left the ship to go into port. The biggest issue I had was with Princess taking money from my credit card and when it was supposed to be refunded, they continued to try to take money from my card, which I had to finally take off file. Again, the money was supposed to be refunded but I was getting letters and calls in my room stating they couldn't access my card. I had to deal with just about everyone at the front desk due to this issue. Each person gave me a different answer to what was going on and when it would be fixed. There was no consistency or across the board resolution and I finally had to speak to the finance manager to get the correct answer as to what was going on. The first girl who "helped" me didn't even go through the process of trying to get things fixed. The only person who knew her job was a girl named Odeth. I had to visit the front desk at least half a dozen times in two days! I cancelled plans with NCL and booked with Princess, which I feel was a HUGE MISTAKE! We will NEVER give Princess another chance. Alaska was great, Princess was HORRIBLE. I will say, the staff was great, we loved our Steward and the food was good. It is obviously a corporate problem with training and inconsistent policies. We will only go NCL from now on! I forgot to mention, it is Princess' 50th year Anniversary and there was nothing special going on.