kjrobinson713

kjrobinson713
Purser

Joined: 02/29/2016
1
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About kjrobinson713



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kjrobinson713's Past Cruises

Carnival Fantasy

February 2016 - Carnival Fantasy to Caribbean - Western

Carnival Cruise

I work/save hard all year for my spring cruise. Was very disappointed this year as I originally booked a cruise to Jamaica and Grand Turk and was later asked to reschedule as the ship was to be dry-docked.  So, re-booked to go to Key West/Cozumel which was not a favorite choice, as I had already been, but it was all I could make work with my vacation/work schedule.  At 10:30 the night prior to sailing, received an email that there were mechanical problems with the ship and the cruise had been re-routed to the Bahamas.  I had already been to the Bahamas and would NEVER choose to go back.  Not to mention, we were originally to board at 3 and were unable, due to mechanical difficulties, to board till after 7.  Thus, loosing one of our hard earned vacation days to sitting and waiting.  We were, however, given a $50 on board credit which I find not really an acceptable consolation.  Since the ship was four hours late, it never really even incurred any costs for this period and the Bahamas cruise is a cheaper cruise.  While I understand unexpected problems happen, how a company rectifies the situation is the most important factor to me and I find how Carnival rectified the problem unacceptable!  It is easy to offer customers money that they never incurred costs for. 

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received a helpful vote on their Carnival Fantasy cruise review - Carnival Cruise

received a helpful vote on their Carnival Fantasy cruise review - Carnival Cruise

received a helpful vote on their Carnival Fantasy cruise review - Carnival Cruise

received a helpful vote on their Carnival Fantasy cruise review - Carnival Cruise

received a helpful vote on their Carnival Fantasy cruise review - Carnival Cruise

received a helpful vote on their Carnival Fantasy cruise review - Carnival Cruise

received a helpful vote on their Carnival Fantasy cruise review - Carnival Cruise

added Feb 22, 2016 cruise on Carnival Fantasy to their profile.

reviewed their Caribbean - Western cruise on Carnival Fantasy and gave it 2 stars!