May 2016 - 7 Night Alaska Glacier Discovery (Vancouver Roundtrip) Cruise on Noordam
very very disappointing. service was mediocre, very slow. Food was not good.
in room meals menu extremely limited. what was on the menu was nor what was served , ie smoked salmon with cream cheese, capers, and pickled red onin was in reality smoked salmon with lemon, mixed nuts became only peanuts.On day 2 we asked for the movie pack and were told "we are out, we have a lot of orders" really day 2, frankly poor planning. Was it a surprise how many people were on the ship?
Mini bar was not restocked with any degree of regularity or consistency, some days they would add diet coke and others not. How do they charge if they are so inconsistent?
Shows were okay but not great. The piano bar and the Blues club sounded good but the rooms were so small we could not get in. Again it seemed there was poor planning for the number of people on ship.
Last day (docking day) we placed an order for breakfast to arrive at 6-6:30, at 7 I called and was told first there was no order and then when I said I saw them pick it up was told it was for 7, then I was told it was on the way. It never arrived. at the airport we ran into the people in the next cabin and they asked if we ordered breakfast. they had the same experience of not receiving their food.
a great number of the staff did not speak or understand English and were unable to assist us.
while we loved the scenery and the shore trips. I would not recommend Holland American for anyone and would not travel with them again.
We have traveled on Carnival before and had great food, great in room menu and great service.