kathys71201

kathys71201
Third Mate

Hometown: Tallahassee
Joined: 09/09/2015
6
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2
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Oosterdam

November 2016 - 15 Night Spanish Passage (Rome To Tampa) Cruise on Oosterdam

Overall, great- just a few minor glitches

The crew is fantastic! Accessible cabins should have same makeup mirror as others, not a cheap plastic nonlighted one hidden in a cabinet; also a way to keep the door open when exiting on a scooter without having to use a wooden doorstop. Flat screen TV with lots of movie choices is great- hope the Zuiderdam has that for our next cruise summer 2107! 

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Zuiderdam

April 2016 - 29 Night Azores And Normandy & Baltic Adventure (Ft. Lauderdale To Copenhagen) Cruise on Zuiderdam

Norwegian Dawn

April 2016 - 7 Night Western Caribbean (New Orleans Roundtrip) Cruise on Norwegian Dawn

First and last cruise on Norwegian

Positive

- Movies all day on 2 channels

- Wifi good

- Entertainers Jose and Patti great

- I was traveling solo in an interior cabin (first and last time for THAT!). I asked them to remove both the table and 1 bed so I could get my mobility scooter in and out of the cabin, which they promptly did.

 

Negative- day by day comments

4/10- Poor markings throughout ship- should have arrows pointing forward, aft (fish on floor don't help much because they're not in all locations); should be signs that say "Port", Starboard" like Holland America has

4/11- Wooden coffee stirrers with room service breakfast- how about a SPOON?

-Should have Lactaid milk- only option offered for lactose intolerance was soy milk

-220 outlet not like other cruise lines (Oceania, Holland America)- my adapters were useless

-Male bingo caller went too fast- I had bingo but didn't get to say it before he called next #; Lorena went at a much better pace

-Cocktails much more expensive than Holland America (Cosmo $12 vs. $9)

4/12- I told my steward- twice, and the front office- twice- about a problem in my stateroom. It never was resolved

4/13- Brought breakfast at 9:16- card marked 9:30-10:00.

- only one of 4 elevators would go down to deck 4 for tender- they didn't tell anybody or put a sign up. I am handicapped, and could not take stairs. There should have been signs posted saying "use this elevator to go to deck 4".

- There was definitely a shortage of information provided to guests throughout the entire cruise- poor/incomplete communication of things that passengers needed to know.

4/14- stewards talking loudly in the hall every morning. I don't mind talking, but their voices were louder than they needed to be. Some guests are still asleep at 8am!

-Tenders only came every 30 minutes- again, not provided with information that the schedule this day would be different than day before; no chairs for handicapped to sit while waiting 20 minutes

- Excursion returned 45 minutes late, missed bingo

- burned tongue on soup

4/15- fiasco at dinner. I was told that if I arrived when the dining room opened at 5, I would be able to have a table by a window in an excellent server's section. I arrived right at 5, but the hostess did not see me on deck 6 (strange configuration of dining room entrance- between decks 6 and 7. Fine for those who can use stairs- not so much for us handicapped folks). By the time she became aware of my presence, the tables by the window at that station were taken by others. I did what I was supposed to do, but once again, poor communication among staff cost me that table.

4/16- talked c Radu, Maitre d' of Venetian about 4/15 incident; he had table by window at Claudette's station for me at 6:30. Great dinner.

- Bingo that afternoon not done well- they made those just wanting raffle results wait for 2 of the 3 games of bingo before the drawing- seen by many of us as an obvious attempt to get them to buy bingo cards. Then they sold instant win tickets in between games, making those of us who did not want them wait.

- No bottles of soft drinks available for sale- and only Pepsi products.

4/17- brought breakfast at 7:40- scheduled for 8-830! Woke me up, and didn't seem to understand or care.

 

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Veendam

August 2015 - 7 Night Historic Coasts (Boston Roundtrip) Cruise on Veendam

No comparison to the Eurodam

Let me begin by saying that I took my first Holland America cruise, solo- 21 days aboard the MS Eurodam, and the experience was outstanding in every way. This encouraged me to book another HAL cruise, with my husband- a 7 day Canada/New England cruise aboard the MS Veendam. The two experiences could not have been more of a contrast. I was embarrassed on a daily basis that I had told him how wonderful a cruise with HAL would be, and actually apologized to him multiple times each day, because so many things went wrong on the cruise on the Veendam. The crew in general (but mainly Front Office and wait staff) were incompetent, untrained and inexperienced. It seemed to us, and many fellow passengers, that the Veendam was a sort of “training ship”.

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kathys71201's Tips

Oosterdam Oosterdam - Spa specials for multiple treatments ( ex., massage and nails) makes cost a little more affordable.
Cozumel, Mexico - Dolphin Encounter was a good deal- all-inclusive- food and drinks- all you wanted!
Costa Maya (Mahahual), Mexico - Kohulich ruins not fun- 2 hrs to get there, 2hrs there and 2 hrs to get back! Steep hill to get to main attraction.
Veendam Veendam - Don’t book a cruise on this type of ship. I think the newer, Vista class ships have more experienced crew.

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Recent Activity

checked in for the roll call for Sep 16, 2018 cruise on Koningsdam!

added Sep 16, 2018 cruise on Koningsdam to their profile.

received a helpful vote on their Norwegian Dawn cruise review - First and last cruise on Norwegian

received a helpful vote on their Norwegian Dawn cruise review - First and last cruise on Norwegian

received a helpful vote on their Veendam cruise review - No comparison to the Eurodam

received a helpful vote on their Oosterdam cruise review - Overall, great- just a few minor glitches

added Nov 3, 2016 cruise on Oosterdam to their profile.

reviewed their Europe cruise on Oosterdam and gave it 4 stars!

shared a quick tip for Oosterdam"Spa specials for multiple treatments ( ex., massage and nails) makes cost a little more affordable."

received a helpful vote on their Veendam cruise review - No comparison to the Eurodam