kathyrichardson
Purser

Joined: 10/03/2014
1
Cruise
1
Review
2
Helpful Votes

About kathyrichardson



Following

kathyrichardson's Past Cruises

MSC Divina

September 2014 - MSC Divina to Caribbean - Eastern

First cruise for us

We had a wonderful time with our friends and meeting new people on the cruise.  We truly enjoyed the outings on the islands.  Food in the buffet was good.  The head waiter for dinner dining (Liviu) did a wonderful job in taking care of my gluten-free diet and his attentiveness was remarkable.  He also gave much credit to his waiters which impressed me as they were all gracious and hard workers.  We loved the different amenities on the ship - especially the spa.  Our cabin was clean and the attendant was very helpful and diligent in cleaning up and making sure we had all we needed.  (Ada - I think that was his name).  We had a bad experience with claiming our luggage after the trip.  We got off right away (as per our early departure designation), but we waited over an hour for all of our luggage.  Finally, after talking to several people in the port, we found a lady who went right out and got the rest of our luggage - it took her one minute to do so.  She was very helpful, but without her help, we might have been late getting our friends to the airport.  They also had difficulty.  One of their bags was put into a different area from where our luggage was designated to come off and it took them an hour to find it with the help of a manager.  I realize that MSC is not directly responsible for the handling of baggage, but they do hire the contractors.  This was an anxious time for us and for our friends who needed to fly out from the Ft. Lauderdale airport. 

 

In addition - our agent (Bonnie) was very helpful in answering our questions and getting everything set up for us.  She was gracious and patient.  However, somehow the information did not get conveyed to the ship that it was our 40th wedding anniversary.  We almost missed the opportunity to an enjoyable time with the captain - planned for those who were celebrating anniversary trips.  My husband caught it and we were able to attend another time.  Not sure whose responsibility this was...Happy  

Read Full Review »

kathyrichardson's Tips

MSC Divina MSC Divina - Baggage handling at the end needs VAST improvement.

Badges (Learn More)


Points (View Leaderboard)

0
This Week
33
Total

Recent Activity

received a helpful vote on their MSC Divina cruise review - First cruise for us

received a helpful vote on their MSC Divina cruise review - First cruise for us

reviewed their Caribbean - Eastern cruise on MSC Divina and gave it 4 stars!

added Sep 20, 2014 cruise on MSC Divina to their profile.

shared a quick tip for MSC Divina"Baggage handling at the end needs VAST improvement."