May 2015 - 7 Night Western Mediterranean (Barcelona Roundtrip) Cruise on Norwegian Epic
First time Haven guest
Our suite was very nice and the service on the Haven deck was superior. The rest of the ship was very full of people, this was a bigger ship with almost 5000 cruisers. Internet service (I purchased unlimited time) was poor. At peak times, there was slow to no connection and twice I tried to use the internet café instead of my phone and had issues with their equipment. I felt there was not enough variety in the entertainment. If you didn't go to a "singing" show, there wasn't much to pick from in the evenings. Food was good, but not over the top, as I had expected. Be aware that shore excursions offered by the ship are MUCH more expensive than the same trips offered by travel agents, shop around and you can save. For example, private drivers for a day ashore were offered at $1000 per person, I was able to purchase a private driver for an entire day for about $100 per person, that is a big difference, also transfers from ship to airport are over priced compared to taxi or private transportation.
I really liked the Haven level and will do that again in the future. We had a two bedroom suite, a floorplan that isn't offered by other cruise line.