February 2016 - Norwegian Escape to Caribbean - Eastern
I had a great time at the cruise, and the service I received from Raquel (my cruise sales associate). However, I was promised the dinning package. I never received it. It took at least an hour every day dealing with guest services which was really problematic. Nobody could solve the problem. I end up forgetting about it because I didn't want to ruin my vacation but it was dissapointing.