September 2016 - Adventure of the Seas to Caribbean - Southern
I have heard about Royal Caribbean all my adult life and this VERY reasonably priced cruise to five dream islands on board RC was like a dream come true. Your crew's attention to detail and service were impeccable, while the ship itself fell way below my expectations. Two steps on the starboard side (outside) between decks 11 and 12 actually rocked and caused me to grab the handrail. Much of the carpet has stains and one hallway actually smelled of mold. The only meal I've not been able to enjoy in 21 nights of cruising was on day 1 on the Adventure of the Seas. The steak diane was as tough and grisly as I've experienced in my entire 68 years. Had I realized the lengths that Firman and Samsul would go to satisfy us, I would have tried getting something edible, but with no prior experience on RC, I was afraid this was the norm for this ship. Trying to find a bottle of water on board with which to take our first night's pills was a real job. A "General Store" on the Promenade with no water- what a lack of thought on everyone's part. I did locate one at the bar from a very helpful young lady. Your staff was wonderful and the itinerary was exceptional.
Your shining glory is in disembarkation! This was well-coordinated and went better than I could have imagined. I do know that this ship is being dry-docked and refitted later this year. Critical issues (like loose steps and moldy carpet) demand immediate attention before someone is injured. One million dollar lawsuit because of a critical injury hardly seems worth saving two tack welds that would not take three hours time to repair. This fact makes me wonder if RC is worth a second chance at a later date