June 2016 - Norwegian Star to Europe - Northern Europe
Everything and everyone of the crew was fine ,until the last day. Due to a mechanical problem with the ship, the return to CPH was delayed over 8 hours. The captain failed to make sufficient announcements to keep passengers up-dated and informed. This resulted in panic by some passengers trying to secure flight bookings for a later time than scheduled. A "rolling" delay ensued creating more of a hectic situation. As a result the disembarkation process was a disaster. Arguments ensued, passengers became belligerent and unruly, with no control by the crew. What most passengers will remember is the last day,which does not bode well for NCL. Shame on the Captain and the lack of procedures for a situation that should have been foreseen.