July 2016 - Norwegian Gem to Caribbean - Bahamas
Aside from some very friendly barmen, most of the service people were not friendly. The service people were indifferent and pretty much thought it irrelevant whether they served you or not. The food in all the restaurants was terrible. All the food at the buffet was bland and without taste. The specialty restaurants were no different, it felt as if when you ordered, they just went up to the buffet and served you from there. We had the ultimate drink package, there's nothing ultimate about it,in most cruises you get the chance to serve youself, here you have to first find a bar and then wait 5 to 10 minutes to get served. We also had the Internet 250 minute package. It took me 60 minutes to send one email. The connection throughout the entire cruise was non existent. After having used more than half the Internet package to send 2 emails, we went to see the Internet Manage. He was the most disrespectful and nasty person on the ship. Pretty much, what he told us was that the Internet service was not guaranteed and that we should just keep trying. I'm sure if I told them that my payment to them was not garanteed, they would sure find a way to resolve my issue. The service costs between $150 to $300, so if you really don't need it, don't take it. To summarize, the Internet manager's there just to look at you, smile in your face and tell you that the Internet package entitles you to no Internet. Finally, just to say that where we did have a pleasant experience was with the room cleaning people. They were very friendly and always treated you right. So, if you're really happy with staying in your room the entire cruise, then take it, otherwise look somewhere else.