March 2015 - Norwegian Pearl to Caribbean - Eastern
We made the mistake of booking a Guaranteed Ocean View, Category OX cabin, what we got was the bottom of the ship, all the way in front of the ship, with a small porthole. The cabin itself was comfortable, but it was noisy at night when we wanted to sleep. I did all the complaining I could, to no avail, they just sent us a bottle of wine and chocolate covered strawberries. When I complained again, the person at the front desk said, "well we sent you a bottle of wine". I looked at him anagrily and told him "what am I suppose to do get drunk so I can sleep, and walked away. By the 3rd night I had it, and called at 2 AM but got no answer. I called again at 3 AM and finally someone took my call. They sent someone to the cabin and he agreed that it was noisy. They offered us an inside cabin on the 9th deck which we declined because of claustophia isssues; that's why we book ocean view I will never book Guarantee OV again.