July 2016 - Grandeur of the Seas to Bermuda
Since this was a 50th Wedding Anniversary Cruise, we wanted special, more intimate dining. So, on the first night, in the Main Dining Room, we asked for a table for 2 (this option was not available on the registration form, only which seating we wanted.) we were told we had to take the table assigned because there were none left. We then went to the "My Time" Dining Room and were told that they couldn't seat us because we already had an assigned seat in the Main Dining Room. We then went to "Customer Service" and were told they couldn't help us either and made no effort to try to accomodate us. Since we were NOT WELCOME in the Dining Room (or My Time Dining Room) on the first night, we chose to eat in our room or in the Windjammer the ENTIRE Cruise. There is such a limited menu for room service, there is hardly a choice and it ALWAYS came cold. (We still tipped generously) The Windjammer, with a few exceptions, offers the same tasteless, mixed up foods, many of which were frozen foods. There is no service of any kind at The Windjammer. The drinks are so watered down, that you can't even recognize them as tea or lemonade. We got a pre-paid soft drink package for my husband but the 3 Coke and Diet Coke dispensing machines were often empty. The Tee Shirt Sale on the last day was extremely disorganized, crowded, HOT and slow. The embarking and disembarking procedures were very fast and well organized. The ONLY service we received was from our room attendant, Anneyi. She was awesome. We have been on many cruises on other lines and this is the 3rd RCCL cruise we have taken and have had very good experiences with all but this one. I definitely would not recommend this cruise.