May 2016 - 7 Night Alaska Inside Passage (Vancouver Roundtrip) Cruise on Nieuw Amsterdam
Update the room!
We had the best time! However, the cosmetic side of the suite, was unacceptable! Torn wallpaper, shower head, looks as if it had never been cleaned. After repeated requests, I was given a New one. The Middle Eastern server in the Pinnacle, is Racist and Rude. Several guests founded him disturbing! The gentlemen working in the observation area, never acknowledged us. After speaking to the mgr about the issue, his concern was; can I get you something now. No apology given! I feel as though, I didn't get what I paid for since my suite had hole in the wallpaper and was torn. The maintenance guy had to come and unstop my toilet 3 times, spilling water from the toilet on the floor and leaving it. Never asking for anyone to clean it up. 3 times this happened. How disgusting!! Internet was horrible! It kept bumping me off... At least 100 times. If my cell bill gets charged, I expect Holland America to pay.