October 2015 - Grand Princess to Hawaii
As always, on board entertainment was wonderful as well as the entertainment staff.
Overall I still (and will always) love cruising. However, Princess is becoming lax.
We hadn't booked airport transfers but came upon a Princess rep at the airport who welcomed us on her bus after taking our cabin #. She said it would be billed directly to our stateroom account. With traffic in SFO being horrible, we were glad we had taken their bus. The shuttle fee was never billed to our cabin. Toward the end of the cruise we decided to book the shuttle bus again. Tickets were delivered to our stateroom. When we debarked, we were directed to the appropriate bus but no one ever asked for or took our tickets. Any passenger could have walked on and gotten a free ride to the airport. Poor business on Princess' part.