November 2015 - 7 Night Eastern Caribbean (Miami Roundtrip) Cruise on Norwegian Escape
Slightly Less Than Expected
This is the first time traveling with Norwegian Cruise Line. My prior knowledge of the cruise line was the obvious: freestyle dining. I also considered Norwegian to be one of the higher end cruise lines.
The ship was beautiful inside. It was different than I had anticipated, but still nice. The technology on board was very fascinating. The Food Republic restaurant was incredible with the iPad ordering system.
I was not impressed with the amount of mistakes that staff were making when it came to customer service. I was celebrating an anniversary and had ordered the anniversary package. Upon returning to the room, we found Happy Birthday decorations. The issue was resolved in a friendly manner, however, the initial surprise was ruined. We had also bought special glow cups at the glow party only to return to the room the next day and find housekeeping had thrown them out.
The freestyle was nice, however, it took at least an hour and a half every night for dinner to be served in its entirety. There was a lot of waiting for the food to arrive.
Overall, the ship is very nice. It has many features such as the ropes course and brewery as well as the wine cellar that help take away from the poor order of the inaugural sailings.