May 2015 - Freedom of the Seas to Caribbean - Western
We thoroughly enjoyed the entire cruise and would certainly recommend it to others. The only issue we had - which has still not been rectified - is one in which offered paid gratuities as a part of the benefits of booking the cruise through them. We were required to pre-pay the gratuities prior to sailing since we requested My Time Dining, but we were assured that a credit for $168 would be applied to our onboard account at the time of boarding. Unfortunately, the $168 credit never appeared on our account. When I contacted by phone on 05/17/2015 after disembarking from the ship, I spoke with Chris who advised the $168 credit would be applied to my AMEX card within 7 to 10 days; as of today, it has not been credited. This was our only disappointment with the entire experience; we hope it will be handled ASAP. Thank you.