jjvnk

jjvnk
Purser

Joined: 05/13/2015
1
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1
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1
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About jjvnk



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jjvnk's Past Cruises

Norwegian Epic

May 2015 - Norwegian Epic to Europe - Western Mediterranean

poor customer service!

The cruise was delightful, but the people who work customer service were not. We ordered the unlimited internet service that NEVER worked. We complained to the person in charged, and with attitude dismissed our complaint. We then told customer service about our experience with this employee and complained our internet was still not working. We were told they would get back to us AFTER verifying it with the person who we were unsatisfied with..in other words, they were telling us leave us alone. They never got back to us. We paid 25.00 a day for service we never received unless we were in the Internet cafe! 

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jjvnk's Tips

Norwegian Epic Norwegian Epic - do not get the internet service, like the customer service people, it does not work!

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received a helpful vote on their Norwegian Epic cruise review - poor customer service!

shared a quick tip for Norwegian Epic"do not get the internet service, like the customer service people, it does not work!"

reviewed their Europe - Western Mediterranean cruise on Norwegian Epic and gave it 3 stars!

added May 3, 2015 cruise on Norwegian Epic to their profile.