February 2016 - 10 Night Ultimate Caribbean (Ft. Lauderdale Roundtrip) Cruise on Celebrity Equinox
Celebrity Losing Track of Customer Satisfaction
Celebrity Equinox is a beautiful ship. It is very clean and service is great.However, it is apparent that the changes that have been made with regard to food choices in the main dining room for lunch and dinner reflect cost cutting moves to improve profitability. It is apparent that they are pushing specialty dining to improve revenue. The entertainment was the poorest that we have experienced in the cruises we have taken. The Cruise Director thought he was God's gift to the entertainment field. His superior attitude toward guests came across obnoxious at times. His fast talking with an accent made him difficult to understand. The production shows were so far out that very few people understood the themes. The cast seemed talented but their talent was lost with the story line. The guest performers were average at best with the exception of Zoe Taylor. The onboard activities were limited and for the most part average at best. Overall it was a disappointing experience. As one guest put it you can get a better value at a resort then the cruise we were on.