June 2015 - 7 Night Bahamas (Baltimore Roundtrip) Cruise on Grandeur of the Seas
Great Customer Services by all the staff but the cruise activities and options were to pricie
The cruise was ok the ship looks old and need to be updated. The private island beach was too rocky and was cover with a lot of tree debris. All the excursions and activities had a price which was a surprise to us compared to our last cruise on the carnival pride also living from Baltimore. The specialty resturant were not free and even thought the price was not bad I really never needed to used them because the main free restaurant was very good. Also all alcoholic drink had a 18% gratuity included. I purchase to drinks $25, very expensive. We pay all our gratuity up front but the 18 % was not part of the deal. The staff was really nice and work very hard to ensure you feel welcome at all levels. I remember Denis one of the restaurant manager and Jerome one of the waiters. Very friendly and detail service they always provide. The crew that worked in the late night cafe were also very nice. I wanted to leave extra gratuity for many of the staff that we interacted with but the extra funds we had to pay for alcohol and excursion made it very expensive to give everyone something substantial. The cruise was more enjoyable because of the staff. Royal Caribean needs to make the cruise more inclusive. Also the kids area staff was also very nice the only thing I did not like you had to pay extra $7 an hour for the late pickup. During our cruise with carnival everthing was included and the activities were more for the kids. They actually brougth the kids to us.