jillharvey37

jillharvey37
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Joined: 07/17/2014
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jillharvey37's Past Cruises

Westerdam

June 2014 - Westerdam to Alaska - Inside Passage

6 Nights not 7 - very disappointing

This was my second cruise with Holland American - the first was wonderful in every way and I was very excited to be making another trip to Alaska.  Was so looking forward to spending time Juneau, Glacier Bay, Sitka, Ketchikan and Victoria.  However, instead of Sitka I got to spend the first night in Seattle!  Been there, done that, know Seattle very well......beautiful city from the ship.  I didn't pay for a night in Seattle.  I paid for a day in Sitka.  Now I understand that when there is a fire on a ship you can't keep sailing, so returning to port was very necessary.  HOWEVER, I paid for 7 days sailing to the beautiful Alaska ports-and the ones we saw were everything I hoped.  Missing Sitka was extremely disappointing.  Not being reinbursted for losing a day of cruising is almost as disappointing.   It was very thoughtful of the line to give my daughter and I spending credit on the ship of $250.00 ($125.00 per person) and offer a 25% discount on a future cruise, but I did not want to buy trinkets on the ship and at my age I may not have another cruise.  This 7 day cruise for two people cost $3200.00 or $457.15 per day - since we only recieved 6 days and 3 ports instead of 4, Holland America owes each of us approximately $208.00.

 

I trust, based on your excellant reputation, Holland America Lines will process our refund checks immediately.

 

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received a helpful vote on their Westerdam cruise review - 6 Nights not 7 - very disappointing

received a helpful vote on their Westerdam cruise review - 6 Nights not 7 - very disappointing

received a helpful vote on their Westerdam cruise review - 6 Nights not 7 - very disappointing

received a helpful vote on their Westerdam cruise review - 6 Nights not 7 - very disappointing

received a helpful vote on their Westerdam cruise review - 6 Nights not 7 - very disappointing

received a helpful vote on their Westerdam cruise review - 6 Nights not 7 - very disappointing

reviewed their Alaska - Inside Passage cruise on Westerdam and gave it 2 stars!

shared a quick tip for Westerdam"Stateroom to small"

added Jun 28, 2014 cruise on Westerdam to their profile.