June 2014 - Westerdam to Alaska - Inside Passage
This was my second cruise with Holland American - the first was wonderful in every way and I was very excited to be making another trip to Alaska. Was so looking forward to spending time Juneau, Glacier Bay, Sitka, Ketchikan and Victoria. However, instead of Sitka I got to spend the first night in Seattle! Been there, done that, know Seattle very well......beautiful city from the ship. I didn't pay for a night in Seattle. I paid for a day in Sitka. Now I understand that when there is a fire on a ship you can't keep sailing, so returning to port was very necessary. HOWEVER, I paid for 7 days sailing to the beautiful Alaska ports-and the ones we saw were everything I hoped. Missing Sitka was extremely disappointing. Not being reinbursted for losing a day of cruising is almost as disappointing. It was very thoughtful of the line to give my daughter and I spending credit on the ship of $250.00 ($125.00 per person) and offer a 25% discount on a future cruise, but I did not want to buy trinkets on the ship and at my age I may not have another cruise. This 7 day cruise for two people cost $3200.00 or $457.15 per day - since we only recieved 6 days and 3 ports instead of 4, Holland America owes each of us approximately $208.00.
I trust, based on your excellant reputation, Holland America Lines will process our refund checks immediately.